Our Services

With User Insight’s user experience consulting services, you don’t have to worry about the details – we use a team approach and provide the right resources to solve your toughest problems.

Here’s a list of our offerings and custom service packages:

Our Clients

We have more than 10 years of experience providing top notch User Experience Research and Design services to top quality companies throughout the World. Our User Experience Researchers and Strategists have experience spanning 14 different industries. We provide both B2C and B2B user experience research on various platforms and products.





































Our Leadership

Our team is determined to strategize and deliver premium results that empower your business. Meet some of our leaders now.
  • Testimonial

    Kevin O’Connor

    President & CEO

    About Kevin O’Connor

    Kevin O’Connor is the President of User Insight, a user experience research and design consultancy.   With a focus on creating new and innovative services, Kevin helped grow User Insight to a firm that today provides user experience research, strategy and design to 300 clients spanning 18 different industries in the U.S. and abroad.

    Drawing upon his 20 years of experience, Kevin regularly consults with Fortune 500 & Global 2000 organizations, government institutions and non profits on methods to gather and analyze feedback from end users to create intuitive products and targeted campaigns.  He has worked with brands such as InterContinental Hotels Group, The Coca-Cola Company, Verizon Wireless and McAfee to inform product development and campaign strategies for web, mobile, tablet, kiosk, knowledge management and social media for both B2B and B2C initiatives.  Additionally, he has been doing business with the CDC since 2005 and has worked on over 60 projects in the digital space for government agencies.  Deepening his industry involvement, he has served multiple positions on the Board for CHIA, Computer-Human Interaction of Atlanta, including eight years as the President, Vice President and Membership Chair and his company was chosen as an Inc. 5000 winner in 2008 & 2009.

    Kevin was previously the owner of OneSource Consulting, Inc., a technology recruiting and resource strategy firm, after starting his career as a commercial banker with SunTrust Bank. He holds a BA in Finance and an MBA with concentrations in e-Business Strategy and Computer Information Systems from Georgia State University.

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    Rachel Walsh

    VP, User Experience Research & Design

    About Rachel Walsh

    As the Vice President of User Experience Research & Design, Rachel’s passion is building strong teams and understanding human behavior within a fast paced, evolving environment.  She inspires creative people to do their best work and empowers business and design teams with the confidence and knowledge that they know their users better than anyone. In her 9 years at User Insight, Rachel has built a culture and atmosphere that attracts top UX talent. She leads hiring and strategic planning decisions at User Insight.

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    Michele Hughes


    About Michele Hughes

    Michele manages several of the company’s vital functions, all of which help the business maximize return on financial assets. She manages all financial and HR staff and is responsible for the implementation and monitoring of internal controls. She oversees accounts payable and receivable, manages vendor relationships and performs job cost and profitability analyses. Michele also leads User Insight’s front-of-house staff, making certain that experiences with our facility exude the quality expected of User Insight.

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    Jesse Newton

    UX Researcher/Architect

    About Jesse Newton

    Jesse Newton capitalizes her industrial design background as a strategist at User Insight. Jesse’s natural ability in design enables her to successfully consult with clients’ needs, which in return enhances the overall customer experience.

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    Shaw Strothers

    UX Researcher/Architect

    About Shaw Strothers

    Shaw Strothers is a graduate of Georgia Institute of Technology and serves as both User Experience Architect and Project Manager at User Insight. Shaw takes his background in industrial design and applies it to prototyping and design for our clients. He also manages projects from start to finish to create better experiences for our clients and their users.

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    Chris Boggs

    Project Manager

    About Chris Boggs

    With over 10 years experience in research and evidence-based consulting, Chris Boggs assumes a primary role in project management from start to finish, ensuring a quality customer experience throughout. His fluency with Qualitative and Quantitative Research, User Experience, and Social Media makes him a capable, client-focused resource on any size and scope project.

Our Culture

Here at User Insight, we focus on people – clients, users and employees. We foster an environment of collaboration and we work together as a team to deliver insights and empower our clients to build winning products, services and experiences for their customers.

From the Blog

More from our Blog

User requirements and assumptions should be prototyped and shared with users early and often so that usability becomes a process of continuous improvements rather than a summative event at the end of the development cycle.

Get in touch with us

Feel free to give us a call or pop in for a cuppa, we are happy to talk you through any projects or discuss how we can help you better understand your users and improve your products and services to meet their needs.

Contact Address

50 Glenlake Parkway
Suite 150
Atlanta, Georgia 30328

Contact Details

+1 (770) 391 1099

Office Hours

9am to 5pm
Monday to Friday