We’re called “User Insight” because all of our solutions are grounded in true user feedback, which allows us to help our Clients make products that their customers WANT to use.
Here’s a list of our offerings and custom service packages:
Are you looking for a way to optimize your design budget and make it truly user centered with iterative feedback? Our expert staff can provide design, research, expert reviews and more for a fraction…learn more
Leverage our team’s knowledge and experience to thoroughly digest and inform your product or service and return with actionable solutions. We start with usability heuristics and leverage modern best practices to provide insights…learn more
Usability and User Experience Testing
The goals and objectives of your project determine our approach to gathering feedback from people in order to ensure your product is a success – in-homes, offices, factories, in-lab at our facility, or even remote interviews…learn more
Brainstorming & Ideation
We create a customized moderator-led ideation session to help ensure an organized yet open environment to think creatively on new concepts, services and ideas. We help to identify and resolve you unmet needs to create…learn more
Concept Realization Center
We bring together the best and brightest industry-leading experts in the areas of user research, product/market strategy, design and technology. These partnerships help ideate, collaborate, and iterate on…learn more
Persona Development and Refinement
Through contextual interviews, we will hone in on your customer’s key behaviors, attributes, characteristics, motivations, drivers and preferences. This allows us to create customer groups, or “personas” that explain…learn more
Customer Journey Mapping
We follow users down their natural paths to gain knowledge of how they encounter, interact with and venture from your services. We visualize this process so you can identify moments when users succeed and key areas to…learn more
UX Design and Prototyping
We take an iterative approach to design and take advantage of the unique opportunity we have to talk to real consumers and professionals every day. This provides the added benefits of true user-centered design without…learn more
User Insight, On-site
Why go through the trouble of finding your own temporary contractor when you could hire experienced User Insight professionals for both your short and long term needs. Our experts will integrate with your team and provide consulting in…learn more
Our staff understands the challenges of agile development. We work with both lean and agile clients and have developed unique offerings that will fit within your development cycle and your budget. We work within your sprint cycles to conduct value adding…learn more
We have the technology to share screens from many of today’s top mobile devices and simultaneously see user reactions with picture-in-picture. Our unique camera system allows for high definition close ups and zooming in and out from the client…learn more
Ui Facilities and Expert Recruiting
User Insight has broken the paradigm of traditional market research with our advanced facility. Gone are the days of one-way glass and fixed-camera recording. Our state-of-the-art facility offers multiple high-definition cameras and large flat-screens for…learn more
From the Blog
There’s a phrase we use here at User Insight to describe the oversight of ads in digital experiences;...
…At least that’s what it seems like. If Adobe was really concerned about providing a pleasant...
As a UX Researcher at User Insight, I spend a lot of my time evaluating mobile, tablet, desktop, TV (and...
President & CEO
About Kevin O’Connor
Kevin O’Connor is the President of User Insight, a user experience research and design consultancy. With a focus on creating new and innovative services, Kevin helped grow User Insight to a firm that today provides user experience research, strategy and design to 300 clients spanning 18 different industries in the U.S. and abroad.
Drawing upon his 20 years of experience, Kevin regularly consults with Fortune 500 & Global 2000 organizations, government institutions and non profits on methods to gather and analyze feedback from end users to create intuitive products and targeted campaigns. He has worked with brands such as InterContinental Hotels Group, The Coca-Cola Company, Verizon Wireless and McAfee to inform product development and campaign strategies for web, mobile, tablet, kiosk, knowledge management and social media for both B2B and B2C initiatives. Additionally, he has been doing business with the CDC since 2005 and has worked on over 60 projects in the digital space for government agencies. Deepening his industry involvement, he has served multiple positions on the Board for CHIA, Computer-Human Interaction of Atlanta, including eight years as the President, Vice President and Membership Chair and his company was chosen as an Inc. 5000 winner in 2008 & 2009.
Kevin was previously the owner of OneSource Consulting, Inc., a technology recruiting and resource strategy firm, after starting his career as a commercial banker with SunTrust Bank. He holds a BA in Finance and an MBA with concentrations in e-Business Strategy and Computer Information Systems from Georgia State University.
VP, User Experience Research & Design
About Rachel Walsh
As the Vice President of User Experience Research & Design, Rachel’s passion is building strong teams and understanding human behavior within a fast paced, evolving environment. She inspires creative people to do their best work and empowers business and design teams with the confidence and knowledge that they know their users better than anyone. In her 9 years at User Insight, Rachel has built a culture and atmosphere that attracts top UX talent. She leads hiring and strategic planning decisions at User Insight.
About Michele Hughes
Michele manages several of the company’s vital functions, all of which help the business maximize return on financial assets. She manages all financial and HR staff and is responsible for the implementation and monitoring of internal controls. She oversees accounts payable and receivable, manages vendor relationships and performs job cost and profitability analyses. Michele also leads User Insight’s front-of-house staff, making certain that experiences with our facility exude the quality expected of User Insight.
About Jesse Newton
Jesse Newton capitalizes her industrial design background as a strategist at User Insight. Jesse’s natural ability in design enables her to successfully consult with clients’ needs, which in return enhances the overall customer experience.
About Shaw Strothers
Shaw Strothers is a graduate of Georgia Institute of Technology and serves as both User Experience Architect and Project Manager at User Insight. Shaw takes his background in industrial design and applies it to prototyping and design for our clients. He also manages projects from start to finish to create better experiences for our clients and their users.
About Chris Boggs
With over 10 years experience in research and evidence-based consulting, Chris Boggs assumes a primary role in project management from start to finish, ensuring a quality customer experience throughout. His fluency with Qualitative and Quantitative Research, User Experience, and Social Media makes him a capable, client-focused resource on any size and scope project.
Our core values are:
Passion, Attention to Detail, Consistency, Innovation and Empowerment.
Get in touch with us
Interested in joining our team? Our team members come from a variety of backgrounds including Human-Computer Interaction, Industrial Design, Psychology, Communications, and Marketing. Think you have what it takes?
Please contact us and send all resumes to firstname.lastname@example.org and include a short message of why you would make a great addition to our team.