Kevin O'ConnorPresident & CEO
As President, Kevin is responsible for all aspects of the company’s client relations, with a focus on helping clients transform their companies into user-centered organizations. Through offering innovative solutions to all clients, Kevin helped grow User Insight to a firm that today provides user experience research and strategy for 300 clients, spanning 25 different industries. Since 2004, Kevin has expanded User Insight’s international capabilities with the establishment of various international partnerships.
Rachel WalshVP, User Experience Strategy & Research
As the Vice President of User Experience Strategy, Rachel supports the company’s strategists with creative guidance and approaches for cultivating long-term, consultative client relationships. Rachel has a passion for building strong teams and she exercises that passion through employee development at User Insight. As a senior researcher, Rachel reviews the strategy team’s deliverables to ensure that they adhere to User Insight’s high standards of quality and actionability.
Michele manages several of the company’s vital functions, all of which help the business maximize return on financial assets. She manages all financial and HR staff and is responsible for the implementation and monitoring of internal controls. She oversees accounts payable and receivable, manages vendor relationships and performs job cost and profitability analyses. Michele also leads User Insight’s front-of-house staff, making certain that experiences with our facility exude the quality expected of User Insight.
Jonathan YardleyDirector of Project Management
Jonathan has successfully spearheaded hundreds of complex projects both domestically and internationally, including research assignments in Japan, China, Germany, England, Spain and France. He manages projects involving multi-disciplined requirements for clients including the Centers for Disease Control and Prevention (CDC), Intercontinental Hotels Group (IHG), UPS and Verizon Wireless.
As a strategist at User Insight, Darryl Prince derives rich insights from user feedback and helps clients understand the data and how it applies to their product, service and overall brand. When presented with a UX problem, Darryl is driven to come up with solutions that empower both the client and the user.
Allison Guyton currently works as a strategist at User Insight, providing strategic user research and consulting for a large portfolio of global and Fortune 500 companies. Allison develops a variety of actionable research strategies and takes great pride in helping to make everyday products and services more usable.