Our team is determined to strategize
and deliver premium results that
empower your business.
Meet some of our Leaders now.
Kevin O'Connor President & CEO
As President, Kevin is responsible for all aspects of the company’s client relations, with a focus on helping clients transform their companies into user-centered organizations. Through offering innovative solutions to all clients, Kevin helped grow User Insight to a firm that today provides user experience research and strategy for 300 clients, spanning 25 different industries. Since 2004, Kevin has expanded User Insight’s international capabilities with the establishment of various international partnerships.
Rachel Walsh VP, User Experience Strategy & Research
As the Vice President of User Experience Strategy, Rachel supports the company’s strategists with creative guidance and approaches for cultivating long-term, consultative client relationships. Rachel has a passion for building strong teams and she exercises that passion through employee development at User Insight. As a senior researcher, Rachel reviews the strategy team’s deliverables to ensure that they adhere to User Insight’s high standards of quality and actionability.
Michele Hughes Controller
Michele manages several of the company’s vital functions, all of which help the business maximize return on financial assets. She manages all financial and HR staff and is responsible for the implementation and monitoring of internal controls. She oversees accounts payable and receivable, manages vendor relationships and performs job cost and profitability analyses. Michele also leads User Insight’s front-of-house staff, making certain that experiences with our facility exude the quality expected of User Insight.
Darryl Prince Lead Strategist
As a strategist at User Insight, Darryl Prince derives rich insights from user feedback and helps clients understand the data and how it applies to their product, service and overall brand. When presented with a UX problem, Darryl is driven to come up with solutions that empower both the client and the user.
Allison Guyton Lead Strategist
Allison Guyton currently works as a strategist at User Insight, providing strategic user research and consulting for a large portfolio of global and Fortune 500 companies. Allison develops a variety of actionable research strategies and takes great pride in helping to make everyday products and services more usable.
Jesse Newton Lead Strategist
Jesse Newton capitalizes her industrial design background as a strategist at User Insight. Jesse’s natural ability in design enables her to successfully consult with clients’ needs, which in return enhances the overall customer experience.
Greg Murphy Lead Strategist
Greg Murphy applies his industrial and product design background as a strategist at User Insight. Greg is a natural conversationalist which allows him to easily engage users in a variety of projects and turn their feedback into useful data for our clients.
Shaw Strothers Project Manager & Strategist
Shaw Strothers is a graduate of Georgia Institute of Technology and serves as both Project Manager and strategist at User Insight. Shaw takes his background in industrial design and applies it to prototyping and design for our clients. He also manages projects from start to finish to create better experiences for our clients and their users.
Here at User Insight, we focus on people – clients, users and employees. We foster an environment of collaboration and we work together as a team to deliver insights and empower our clients to build winning products, services and experiences for their customers. Our core values are: Passion, Attention to Detail, Consistency, Innovation and Empowerment.
You’ll see our core values manifested in everything we do – from client interactions, customer interviews and office banter.