User Insight: Usability and Accessibility Professionals Improving the User Experience
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User Insight Expertise...
Professionals Supporting Your Full Experience
Our Account Team
Your relationship with User Insight begins here. You have a question: our Account Team helps you figure out the best way to find the answer. Whether it’s strategic research, user research, quantitative research, design services, or something else, our Account Team cares about finding the right answer for you, because the research business is all about reliability and trust.
Our Project Managers
You want your research on budget and on schedule. And we want you to have it by following a proven methodology that produces reliable, actionable findings. Our PMs drive that process. Pleasant, detail-oriented, and thorough, User Insight Project Managers will get your project planned, executed, and delivered with remarkable efficiency.
Our Recruiters
The test is only as good as the test subjects, so we have our own recruiting staff who find the right subjects, based on your approved screener. And because of their skill and persistence, we have virtually perfect show-rates, so your time isn’t wasted. The User Insight Recruiters make it their business to make your test the best.
Our Facilitators
Each of our Facilitators has years of experience studying people; teasing out requirements and translating those to actionable findings for software, media, communications and products. With advanced degrees in Sociology, Psychology, and Education, our Facilitators know just what to ask and how to ask it to find the answers you need. User Insight puts experience where it matters most: with your users.
Our Research Analysts
Objectivity keeps your test honest. The User Insight Research Analysts take a fresh look at the data gathered during your qualitative test, or administer your quantitative test. With advanced degrees in Statistics and Cognitive Psychology, they dive deep into the details to find patterns and numbers that flesh out and support the big picture.
Our Designers
Do you want to show others how your website or software application should look? Do you want a prototype of an idea to put in front of your users? The User Insight Design team can build your wire frames, or produce a prototype that pushes your project ahead. With advanced degrees in Human Factors and Information Architecture, they know how to translate your test data into a usable screen layout.
Our Support Staff
At the front desk you find a friendly face, eager to be helpful. Behind the scenes you find skilled technical support running cameras and recording your data. Whether it’s dinner or DVDs, our Support Staff delivers.