The Blog

We love writing, especially about User Experience and how to improve it.

Adobe Doesn’t Care About Its Users…

…At least that’s what it seems like. If Adobe was really concerned about providing a pleasant experience for their users, they would have done at least one of a couple of things recently: Ship a finished, bug free product Conduct user testing...
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Windows 10 and its User Experience

Windows 10 is here, and it’s supposedly ‘the last version of Windows’ to be made. That’s a bold statement from a company that hasn’t consistently released awesome, well accepted, and highly adopted operating systems. There are companies...
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UX Best Practices: You are not the User

With a background in Product Design, the very first thing I was taught is just that, I am not the user. It is a lesson I took to heart and that simple statement shapes much of the work that I and other designers do. I understand that change and innovation...
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Why User Experience is More Important Than Customer Experience

I’m likely to ruffle a few feathers with this, but it has to be said, and said plainly: without a focus on optimizing the User Experience, spending time on developing the Customer Experience is a waste of effort and resources. User Experience vs. Customer...
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